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Case Study

Data-driven approach to improving customer experience and quality

Discover how Hyundai Motor Group is leveraging Sonatus Collector to gather diagnostic data in real-time to continuously improve the quality of their vehicles and provide excellent car ownership experiences throughout vehicle lifetimes.

Harnessing Vehicle Data Remains a Challenge

Modern vehicles generate vast amounts of data per hour. Despite the exponential growth in data, harnessing it to enhance the driving experience remains difficult. Simply collecting the data in bulk, transferring it to the cloud, and analyzing it for insights is inefficient and expensive.

Hyundai sought a solution that could dynamically gather precise data from individual vehicles or millions of them, quickly and at any stage of their lifecycle. Their objective was to improve customer satisfaction by identifying and addressing potential issues before they escalated into more serious problems, such as mass recalls.

Learn how Hyundai uses Sonatus Collector to:

  • Debug vehicle issues quicker
  • Reduce customer inconvenience
  • Ensure ongoing quality improvements

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