Avoid vehicle
recalls with
smart diagnostics
Troubleshooting failures on vehicles can be time consuming and costly for OEMs and their customers.
Situation: Head Unit keeps crashing
For instance, diagnosing random head-unit crashes requires technicians gathering ECU logs in bulk at service centers and transmitting them to the OEM where engineers sift through to find the relevant data.
This process incurs delays, costs, and customer inconvenience, all exacerbated if the issue is not detected early in post-production and leads to a mass service recall.
Detect and resolve issues early before they escalate
For faster resolution, OEMs can automate a diagnostic routine using Sonatus Automator, Sonatus Collector, ECU Monitoring Agent (ECUMA), and Log Analysis Service (LAS).
- ECUMA identifies when CPU usage exceeds a preset limit
- Detection initiates an Automator workflow
- LAS is instructed to query DLT logs for relevant data
- Collector gathers necessary CPU metrics, related vehicle signals and DTCs
- Bundled data is sent to service engineering and engineers notified
- A customer support trouble ticket is created
With the precise and correlated data in hand, service engineers have a much faster path to the root cause and resolution. Detecting issues early in post-production vehicles allows OEMs to fix them while in production or before, avoiding widespread incidents.
Reduce mass recalls with smart, proactive diagnostics
Early detection and speedy resolution is the key to reducing the likelihood of mass service recalls. The collection of Sonatus products described here makes it possible for automakers to efficiently assess and resolve vehicle problems before they turn into more costly and inconvenient incidents.
- Monitor and detect issues early
- Automate data collection for troubleshooting
- Get to resolution faster with precise data
- Apply fixes in pre-sales vehicles to avoid potential recalls
Related products and solutions
Sonatus Automator
Sonatus Collector
Related resources
Data-driven approach to improving customer experience and quality
Use Cases for Software Defined Vehicles | Ep3 | The Garage podcast
Sonatus Automator overview
