Sonatus AI Technician
Enhance your customer's vehicle ownership experience
Improve customer experience over the lifetime of the vehicle with customized AI Technicians that simplify vehicle maintenance, diagnostics and repair.
Simplify vehicle ownership and improve customer satisfaction
Enhance customer satisfaction with AI Technician’s proactive and precise diagnostics recommendations, reducing guesswork and frustration. Simplified maintenance boosts confidence, fostering long-term loyalty.
Boost after-sales
parts and services revenue
Improve after-sales service efficiency by accelerating troubleshooting and diagnosis with upfront fault incident data, optimizing repairs and reducing wait times—driving customers to service centers and capturing more after-sales revenue.
Continuously improve vehicle and after-sales service quality
Capture fleet-wide diagnostics incidents, patterns and corrective actions continuously and in real time to avoid widespread faults and potential recalls. Improve after-sales maintenance and repair services, and achieve ongoing vehicle quality improvements.
AI Technician overview
AI Technicians are AI-enabled diagnostic agents that assist owners, service technicians, and engineers in swiftly diagnosing and resolving vehicle-related issues. They are vehicle model and trim-specific, offering users instant, precise responses to questions through an engaging chatbot interface. Beyond general vehicle guidance, AI Technicians deliver detailed insights and actionable solutions specifically targeting vehicle health and diagnostic issues.
AI Technicians utilize Sonatus Collector AI to gather real-time vehicle data along with Sonatus Automator AI to perform further diagnostic scans, and fuse it with large language models (LLM) and Retrieval-Augmented Generation (RAG) to incorporate OEM’s proprietary knowledge resources, such as owner and factory service manuals. It uses the combined dataset to troubleshoot and recommend actions that are uniquely applicable to the fault incident.
Features and capabilities
AI Technicians streamline vehicle maintenance with context-aware interactions, real-time diagnostics, and automated actions—simplifying troubleshooting and accelerating resolution for smarter, faster service.
- Contextual Intelligence: Provides precise, context-aware interactions through intuitive chatbot interfaces, leveraging real-time vehicle data and OEM-specific resources.
- Real-Time Diagnostics: Delivers immediate insights into vehicle health using ECU data, diagnostic trouble codes (DTCs), and VIN-specific knowledge.
- Dynamic Automation: Automates follow-up actions based on diagnostic outcomes, accelerating issue resolution.
AI Technicians can be designed to address the needs of a range of potential users.
Vehicle Owner
- Enables intuitive end-user facing chatbots for mobile apps and voice assistance
- Supports multi-modal input and output – voice, image and video
- Recommends actions precisely targeted for the owner’s vehicle and fault
- Automatically collects relevant vehicle data and shares with service technicians
- Captures multiple data types – DTC codes, logs, sensor data and environmental conditions
- Recommends actions based on a combination of vehicle data and OEM resources
- Provides flexible APIs to support diverse user applications and interfaces
Service Technician
- Provides full context of diagnostic fault with pre-captured data
- Reduces the need to reproduce faults, saving considerable time
- Optimizes service scheduling and parts ordering
- Reduces time-to-repair and customer wait times
- Helps in accelerating the time to get new technicians trained
Diagnostics Engineer
- Captures fleet-wide service interactions to identify broader patterns
- Aids in proactive diagnosis and resolution of widespread issues
- Reduces escalations from the field by providing self-service capabilities
- Allows for ongoing vehicle quality improvements with real-world observations
Related products
Sonatus AI Director
Related resources
Sonatus AI Technician Builder
Download the solution brief: Transforming Vehicle Ownership Experiences through SDV Technologies and AI
Delivering Superior Vehicle Maintenance with AI
Unlocking the Potential of In-Vehicle Edge AI
