Everyone knows that the vehicle maintenance experience can be improved. We believe there is an opportunity to use AI for vehicle maintenance to deliver a better experience for car owners and the automotive industry alike.
Challenges of Modern Vehicle Ownership
Vehicles today are getting more complicated. Drivers may struggle to understand their vehicles, and in fact, there are growing challenges with training service technicians to manage the growing complexity of today’s vehicles. Smaller repair shops may have challenges with modern complex vehicles despite having professional mechanics with otherwise outstanding knowledge. How can shop owners deliver improved operational efficiency with existing data while delivering better customer satisfaction?
Timely maintenance can avoid costly repairs, but many users only perform reactive maintenance. Can we use AI diagnostic tools to improve maintenance strategies and deliver a better experience for everyone?
Sonatus AI Technician: Deliver Vehicle-Specific AI Diagnostics Tools
Sonatus AI Technician empowers OEMs to significantly enhance customer experiences by deploying customized AI Technicians that simplify maintenance, vehicle diagnostics, and repair processes, driving customer loyalty and increasing service revenue.
Using AI algorithms, AI Technicians can offer powerful diagnostic tools to analyze data in new ways, improving maintenance costs and identifying when car problems need immediate service.
How do AI Technicians Work?
Leveraging Large Language Models
AI diagnostic tools leverage the confluence of several important technologies that are maturing at the same time. Cutting-edge Large Language Models and Retrieval-Augmented Generation can be employed to build machine learning models that are tailored to analyze data from particular vehicle models. By training artificial intelligence models using a wide range of data sources from owner manuals, factory service documentation, maintenance records, and historical data, the AI technician can produce accurate diagnostics that can identify car issues proactively and offer maintenance strategies for critical components.
Augment with real-time data from vehicles
AI models can only determine so much about vehicle issues unless empowered with real-time data. Sonatus Collector AI provides powerful and configurable real-time monitoring that can help the AI models quickly identify potential faults and their possible causes to avoid unexpected downtime. Vehicle issues are complex problems, and conventional approaches to data capture are either high cost or do not provide enough information to identify potential failures. Sonatus Collector AI can improve safety and prevent breakdowns with dynamically evolving data about car issues. Most diagnostic systems are limited to error codes, but this may fail to capture complex issues or ones that involve multiple subsystems. Through machine learning, when a potential issue is identified, AI can adapt the data being captured to zero in on potential issues and improve the overall operational efficiency of diagnosis.
AI technicians benefit the entire automotive industry
Using machine learning algorithms for diagnostics does not just benefit one group, but has wide-ranging benefits.
- Vehicle Owners benefit from personalized feedback about their vehicle and can receive a more tailored service experience that fixes issues the first time.
- Service Technicians and Repair Shop Owners can reproduce issues more quickly, order parts in advance for faster turnaround time, and improve their revenue
- OEM Diagnostic Engineers can capture fleet-wide insights that can improve quality, reduce downtime fleet-wide, and avoid costly vehicle recalls
Find out more in our solution brief on AI-powered tools
If you’d like to read more about this topic, Sonatus recently published a solution brief, Transforming Vehicle Ownership Experiences through SDV Technologies and AI. In this brief, we explore these topics in more detail and highlight the opportunity for AI-driven predictive maintenance to improve the car owner experience while also improving the reputation of repair shop owners and the automotive industry in general.
Check out also this episode of the Driving Innovation podcast. I with Sanjay Khatri, Head of Product, discuss how AI Technician can empower OEMs to deploy AI solutions efficiently, enhancing service operations, customer satisfaction, and post-sales revenue.